A crime scene event that takes place in your home or workplace can be incredibly unsettling to you and those around you. There are all kinds of difficult decisions to make, people to call, and messes to clean up. When it comes to biohazard cleaning services, it’s vital to select the correct company that will be mindful of your needs, while also maintaining an important level of professionalism.
But how do you know where to begin? Below are some helpful questions to be asking when researching the right company so you can get back to normal.
1. Is the company empathetic?
You want a messy cleanup to be as efficient as possible, but it’s important to not forget about choosing an empathetic company. Dealing with effects of a crime or trauma can be difficult, especially if it involves a friend, family member or co-worker.
Selecting crime scene technicians who offer compassionate service and support can help to ease your emotional burden and give true peace of mind all the way from start to finish. A good company will check in on you and provide follow-up resources related to questions, concerns, or need for counseling.
2. Is the company well trained and equipped?
Restoring property due to a crime often requires the use of specialized materials that aren’t available at your local convenience store. This includes cleaning agents to handle stains and residue that may be left behind from products like fingerprint powder, evidence materials, and tear gas. A professional company will be aware that these chemicals can pose a threat to people standing in the vicinity, and they will know to move people away from harm and to contain smells or spillover.
Training for crime scene technicians includes many hours of hands-on experience, so these professionals should know how to appropriately handle family and co-workers who may need assurance, how to talk to law enforcement, how to handle stain removal (or waste removal), how to manage biohazard containment, and where to direct transportation and storage.
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3. Is the company certified and/or licensed for crime scene cleanup?
Cleaning up a crime isn’t something that you as a bystander and/or family member should handle on your own. It requires professionals who know the law and follow regulated procedures to keep everyone safe. Take, for instance, things like blood that can pose a serious health risk if not removed and discarded properly. Not to mention, there may be other hazards in need of removal, requiring special licensure for transport, storage, and disposal regulated by governmental laws.
Home and workplace restoration is demanding, so it’s important to select a crime scene cleanup company that is appropriately certified by the governing authorities. A reputable company should be able to provide you with evidence of current certifications, licensure, and proof of past work so you know their qualifications.
4. Does the company have a good reputation?
Word of mouth, testimonials, references, and customer reviews matter greatly when considering something as serious as a crime scene.
A company should be willing to share their customers’ experiences and what they thought of the support that followed. If a company isn’t willing to share these details, it could be a sign that customers may have been unhappy. No customer is going to be 100% thrilled with the need for crime scene cleanup, but their experience after the fact will hopefully provide a clear picture of what you can expect.
Crime scene cleanup companies should be trusted in their community for being professional, clean, quick, and respectful of privacy. Ask around to other local businesses to hear their thoughts and find out who they recommend.
5. Is the company respectful and discreet?
Crime scene cleanup and trauma events are reason enough to demand the highest level of discretion. Family, friends, and employees deserve to have their privacy, especially if there’s an ultra-sensitive situation with a death.
When researching companies, ask about their procedures for security and discretion. Have them outline a clear process so you know what to expect and be sure to check on this information with references, as well.
6. Does the company assist with insurance or financial paperwork?
Last, but not least, a good crime scene cleanup company can help point you in the right direction as you locate financial assistance and paperwork. A professional company has experience handling or providing documentation you need to file financial assistance and insurance claims and should be able to outline paperwork and correct filing timing as part of their regular process so you can, again, plan accordingly.
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When facing a crime scene cleanup, you need quick assistance in getting the area cleaned up and back to normal. It is our goal to get you back on your feet and going about your life and business again with full peace of mind. The professional and experienced team at 360 Hazardous is here to assist you in doing just that. Give us a call today with any of the above questions or if you need immediate help.